Returns Policy

MONEY BACK GUARANTEE:
If your Proven Choice product should fail within one full year of purchase, just send it back to us and we will refund to you the full purchase price.

PURCHASED THE WRONG PRODUCT:
If you accidentally purchase the wrong product, please let us know within a week of receipt. You can just send it back to us and we will ship out the right product to you as soon as we receive the original item purchased. We will require that you pay shipping on the replacement item.

DAMAGED/UNUSABLE MERCHANDISE:
If your product arrives in unsatisfactory condition, please let us know within 10 days of receipt, and we will replace the product or give you a full refund, all postage paid by Proven Choice.

If, within 10 days of receipt, the replacement product also proves unsatisfactory, then you can return the item to us and we will issue you a full refund of the original purchase price upon receipt of the returned product.

If you need to return a product, please email service@provenchoice.com. We will need the following information:

1. Name/email address
2. Transaction/invoice number
3. Your full shipping address
4. Product
5. Reason for return (defective, received the wrong product, ordered the wrong product)

You will be given a tracking number so that we can track the returned inventory, and when we receive the returned item, we will ship the replacement to you.

Please ship returns to:

RETURNS
Proven Choice, LLC
6814 Dorchester Dr
Knoxville, TN 37909

Shipping

We can ship to virtually any address in the world via USPS Priority Mail/First Class (2 or 3 days). Optional insurance is $4.95. Express overnight shipping is $23.95. We provide same-day shipping on all orders placed before 5 p.m. EST.

PLEASE NOTE: Overnight orders placed after 5 p.m. will be shipped the next business day and delivered the day after. We automatically give a 50% discount on shipping costs for the second item on all combined orders. $4.95 shipping insurance is available.

Additional Shipping Information

Please note: For your protection, all orders between $120 and $499 are shipped Priority Mail with Signature Confirmation required; all orders over $500 are shipped via Registered Mail at no additional charge to you. Proven Choice ships all orders FOB Destination. In our eyes, product ownership and responsibility remain with the seller during the entire shipping process. The sale is not complete until the package reaches your door. If damage occurs during shipping, we will handle filing all claims, refunds, and/or product exchanges.